THE CHALLENGE:
- To ensure that trading-related customer queries are dealt with in a fast and efficient manner and to the highest possible standard.
- Liaising with traders across our global offices to ensure client queries are answered in a timely manner
- Build an in-depth knowledge of different team's responsibilities within the Trading Unit.
- Escalation of internal/external technical issues and following this throughout its life-cycle.
- Supporting the Daily Risk and Odds Management of our Trading Products.
YOUR PROFILE:
- Experience working in a Support or Customer Services background ideally within sports or betting industry
- Understanding of the global sports betting industry (preferable)
- Excellent communication skills – both written and verbal
- Ability to work under pressure
- Flexibility to work with shift-based patterns
- Proficient in all Microsoft Word and Excel
- Ability to take immediate action in a fast-moving trading environment
OUR OFFER:
- Collaborate and support colleagues from all over the world
- The opportunity to work and develop within an inspiring and fast-growing company
- A challenging but rewarding and fun environment
- Opportunity to grow both professionally and personally
- Be part of a dynamic team
- Hybrid working opportunities
- Work life balance
