Perform day to day processing of employee travel and expense reports in a timely manner
Audit employee expense reports to ensure compliance with regulatory and internal policy requirements
Assist employees with questions regarding the Travel and Expense Policy, SAP Concur, and general inquiries regarding business travel and expenses
Deliver excellent technical and non-technical support for T&E related processes and system solutions
Develop and maintain documentation regarding expense reimbursements, including training materials, standard operating procedures, correspondence, and website documentation
Order, apply, assign, and coordinate cancellations for corporate credit cards (including virtual credit card)
Record and pull data from SAP Concur and the corporate/virtual credit card vendor system
Process daily accounting and attendee extracts and upload into partnering systems
Month end reconciliation (Concur claims); Statement of Account/Invoice Reconciliation
Process travel requests, advance payment requests and expense reports
Helpdesk/Inquiry Handling
Provide support in compliance relevant aspects: reporting, investigation of specific cases, analysis of expense reports
Work with Travel Management Company (TMC) and function as second level escalation point for offline support
Assist in the implementation of any functional changes to the expense reimbursement systems or procedures, ensuring related assignments are carried out in an efficient, effective and timely manner, and communicated effectively
Liaise with internal and/or external auditors to provide documentation as required
Undertake other duties as assigned by the APAC Travel Management and AP teams
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