Position: Web Solution Engineer
Work Hours (Client): Mondays to Fridays, EST
Pay Range: $1200 - $1800/month
Location: Fully Remote
Responsibilities
- Assess current technology used and develop steps and processes to improve
- Work alongside account management, operations, customer service and data teams to monitor product performance and resolve bugs/issues
- Monitor merchant’s international site performance, ensure smooth performance, and take process improvement and Merchants’ feedback, input and requests back to the Product and Engineering teams
- Provide ongoing education and technical assistance to internal teams and OpenBorder merchants
- Support the Sales and Product teams in introducing OpenBorder solutions to merchants and partner
- 2+ years experience in project management & engineering
- 2+ years experience in solution design / integration with direct client interaction, in SaaS-based environment - technical sales or solutions engineer role preferred
- BS/Master’s degree in Computer Science or another technical field
- Strong communication skills with the ability to convey complex technical concepts to both technical and non-technical audiences
- Firm understanding of systems integration concepts and API implementation
- Strong understanding of go-to-market strategies and sales enablement needs is a plus
- Established problem-solving skills and troubleshooting abilities
- 1+ previous experience in eCommerce and Logistics/Operations environment is key
- Knowledge on Shopify and other eCommerce solutions is key
- Ability to multitask and work well under deadlines in a fast paced environment
