We are looking for a Customer Support Specialist with excellent communication skills and who enjoys putting our customers first to join our customer support team. In this role you will be reporting to our head of customer support and deliver flawless customer experience by providing ongoing support and help our customers with building amazing e-learning content. Your overall goal is to achieve high customer satisfaction and contribute to the success of our customers.
At Easygenerator we have a very ambitious support team and we ensure that our customers get all the support they need as fast as possible. We pride ourselves with a minimum CSAT of 95% and a first response time median of less than 5 minutes and we are currently over achieving that. We need a dedicated Customer Support Specialist to keep our customers more than satisfied.
Overall, your tasks will be the following:
- Interact with customers through multiple channels (chats, emails, and calls)
- Sharing best practices and recommendations
- Register customer responses, complaints and remarks and handle requests for assistance
- Collaborate cross-functionally with other teams (sales, development, marketing, and testers)
- Contribute to overall improvement of internal processes and be the voice of customers in our team
- Be able to achieve the minimum successful indicators for our KPI’s
- Strive to keep our customers satisfied
