TSA’s People Officer provides generalist human resources support to the People Team and relevant stakeholders including, but not limited to, employee relations, leadership coaching, workplace health and safety, policy and procedures review/development and reward and recognition initiatives. The People Officer is an integral part of the People Team; in addition to providing first level human resources information and advice to leaders and employees they have a focus on analysis, insights and continuous improvement initiatives.
The People Officer analyses a variety of data sources to reveal current workplace trends and opportunities. The People Officer will partner with the People Operations team to brainstorm and implement initiatives that directly address data trends and improve business processes.
Responsibilities:
- Manage the ‘HR Admin’ inbox and escalate queries where required
- Coordinate screening and selection process for TSA’s quarterly Legends Award
- Assist in the deployment, retrieval and analysis of the Engage Survey
- Action People Operations team responsibilities in IT asset management procedures
- Support the People Coordinator to manage the HR Service Desk (SD) and action delegated tickets
- Support the People Coordinator on background HR screening checks for internal recruitment/transfers, re-hires and development opportunities as requested.
- Analyse data captured within TSA’s Engage survey, exit survey and case management; escalate concerns where applicable and identify opportunities for improvement
- Run basic reporting through Chris21
- Reporting and analytics as per established cadences and/or as requested
- Provide basic case management assistance to leaders (e.g. performance management, potential terminations for probation employees, abandonment of role, etc)
- Ensure appropriate internal escalation for high risk performance and conduct issues
- Research employment legislation and case law to inform advice and business decisions
- Support award determinations/ classifications processes as requested
- Support preliminary and formal workplace investigations as requested
- Support the preparation of employer responses to external claims as requested (e.g. unfair dismissal, adverse action and discrimination claims)
- Develop, or support the development, of resources for leaders and improve processes. (e.g. leader upskilling decks)
- Deliver presentations/ workshops to leaders/stakeholders
- Assist with collating/ updating HR and Safety training material.
- Log and maintain all accidents and incidents in the HR System.
- Support the management of the policy review register for all policies/procedures and resources on HR Half-Time.
- Continuous improvement of business processes based on inefficiencies and/or stakeholder feedback
- Assist with the delivery of national employee engagement processes, surveys and initiatives (e.g. Engage)
- Assist with the delivery of reward and recognition awards (e.g. TSA Ways Legend)
- Celebrate and share your peers’ successes
- Contribute to and collaborate with the team to generate new ideas and suggestions to improve team culture and promote inclusiveness
- Assist in promoting and implementing corporate social responsibility activities
- Contribute to strategic and operational planning exercises
- Provide assistance in the implementation of various HR projects
- To perform any other related tasks which may be necessary from time to time
