Your key tasks
- Subject Matter Expert - you will be part of the Diverse Services team which work closely with the Service Desk team and other IT Services team acting as a L2/L3 escalation point. You will be supporting our end-users and stakeholders also via various channels (phone, email, tickets, and remote/on-site support) using advanced incident analysis and resolution techniques.
- Proactive – Problem solver, creating, monitoring, maintaining, implementing changes, and improving various IT processes and services that is being handled within the Diverse Services team. Takes the initiative to push forward the progress of the tickets or projects that are assigned to you.
- Courageous - Quick to adapt in a fast-paced working environment and be flexible enough to handle new tasks beyond your comfort zone.
- Document master - Document systems, processes, and procedures you have responsibility and keeping them up to date.
- Task Finisher - Complete tasks and/or projects on time and within budget. Structured and goal-oriented method of working.
- Have fun while doing all of the above!
