Job Title: Customer Service Representative
Working Hours: TBA
Monthly Salary: $900 - $1,500 USD
Industry: Personal Care Product Manufacturing
About the company:
The company is an Asian-American beauty brand that creates clean, high-performance complexion cosmetics and skincare infused with Superfood Science and Asian Rituals for a diverse, modern world. Inspired by superfood traditions and Asian rituals, this lifestyle was lived by generations of women and restored women’s complexion and confidence.
About the role:
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills, a positive attitude, and a strong desire to assist customers. As a Customer Service Representative, you will be the first point of contact for our customers, providing support and ensuring their satisfaction.
Duties and Responsibilities:
Customer Support:
- Manage incoming customer inquiries through various communication channels, including phone, email, chat, and in-person interactions.
- Assist customers in resolving product or service-related issues efficiently and effectively.
- Provide accurate and up-to-date information about company products and services.
- Handle customer complaints with empathy and professionalism, aiming for effective resolution.
Record Keeping:
- Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints.
- Update customer information in the database as necessary.
Team Collaboration:
- Collaborate with cross-functional teams to address customer needs and improve overall customer satisfaction.
- Provide feedback to management on recurring issues and suggest improvements to customer service processes.
- Identify and escalate priority issues to the appropriate channels for timely resolution.
Product Knowledge:
- Stay informed about company products, services, and promotions to provide accurate and up-to-date information to customers.
- Participate in ongoing training and development to enhance product knowledge and customer service skills.
- Minimum 3-5 years of experience in customer service or a related field.
- Previous e-commerce experience is required.
Skills:
- Excellent verbal and written communication skills.
- Strong problem-solving and critical-thinking abilities.
- Ability to multitask, prioritize, and manage time effectively.
- Proficient in using computer systems and CRM software.
- Ability to remain calm and professional in challenging situations.
- Detail-oriented with excellent organizational skills.
- Positive attitude and a customer-centric mindset.
Education:
- High school diploma or equivalent required; associate or bachelor's degree preferred.
