The Senior ServiceNow Developer is responsible for design, development, and unit testing of ServiceNow Catalog Items automation and integration solutions. The candidate will engage with Business Analyst and SME to perform detailed requirement analysis. The candidate will provide production implementation and post-production support for ServiceNow modules and features such as Catalog Items and other aspects of ServiceNow.
- Design, architecture, maintenance, and enhancement of Catalog items.
- Create and maintain the current state of the ServiceNow platform architecture documentation.
- Communicate and collaborate with non-technical stakeholders to gather requirements, analyze the impact of new requirements, and configure the new requirements on the ServiceNow platform as per ITIL best practices.
- Develop technical design documents.
- Create well-structured test plans and coordinate testing activities, identify, document, and track software defects. Perform and facilitate regression testing of resolved defects.
- Translate technical complexities to non-complex and simple terms for project stakeholders and make sure they understand the effects of the design decisions on the areas of ServiceNow Platform.
- Support ServiceNow upgrades planning and execution.
- Manage and actively contribute to development efforts pertaining to modules of the ServiceNow platform using JavaScript, including support for newly developed modules or major releases.
- Participate in the configuration and customizations, as needed, based on customer needs.
- Participate in and contribute to an agile-based work intake and output delivery process that will support service provision and delivery in an iterative manner.
