Wrist Shared Service Center is looking for a Continuous Improvement Project Manager who will be responsible for leading and managing business process improvement projects aimed at enhancing efficiency, quality, and customer satisfaction within WSC. You will work closely with cross-functional teams to identify opportunities, develop innovative solutions, and implement best practices to drive operational excellence and achieve strategic objectives. This role requires strong project management skills, deep expertise in continuous improvement methodologies, and the ability to lead change management initiatives effectively.
The Project Manager requires a strong background on Project Management, Process Improvement, Automation, and Team Leadership. You will play a crucial role of building up and shaping the direction of the Process Excellence (PEX) Function as we continue to expand and optimize our processes in WSC.
What you'll be doing:
Project Leadership and Management:
- Supervise a team of analysts and Six Sigma Belts.
- Provide mentorship and oversight for projects.
- Ensure alignment with organizational goals.
- Establish project objectives, scopes, and deliverables.
- Develop comprehensive project plans and schedules.
- Identify, develop, and drive process improvement projects.
- Lead the design, development, and piloting of business process optimization.
- Proactively identify and mitigate project risks.
- Provide clear direction, guidance, and support to project teams.
Process Analysis and Optimization:
- Conduct thorough analysis of existing processes.
- Construct project charters outlining roles, tasks, and budgets.
- Utilize data-driven insights and continuous improvement methodologies.
- Redesign processes, streamline workflows, and eliminate waste.
Change Management and Stakeholder Engagement:
- Develop collaborative relationships with leadership and service teams.
- Implement change management strategies.
- Drive process improvement delivery.
- Prepare and presenting business cases and management information reporting.
Performance Monitoring and Reporting:
- Define key performance indicators (KPIs) and metrics.
- Establish robust monitoring and reporting mechanisms.
- Lead the planning, design, and implementation of the center’s service management framework.
- Conduct regular service performance surveys.
Continuous Learning and Development:
- Stay abreast of industry trends and best practices.
- Share knowledge and best practices with team members.
- Mentor junior staff and contributing to organizational capabilities
What we're looking for:
- Bachelor's degree graduate, preferably in Business or Supply Chain Management.
- Strong expertise and practical experience in a wide range of continuous improvement techniques including TQM, lean, and six sigma methodologies.
- Certification at the Black Belt level preferred.
- Proven track record of leading and delivering complex improvement projects, achieving measurable results, and driving sustainable change.
- Excellent leadership, communication, and interpersonal skills, capable of effectively influencing and collaborating with diverse stakeholders.
- Advanced analytical and problem-solving abilities, proficient in data analysis tools.
- Proficiency in change management, project management methodologies, process mapping tools, and Microsoft Office.
- Experience in handling projects across various functions including Operations, HR, Finance, IT, Master Data, and Business Intelligence.
- 10+ years of experience in operations/technical management in a lean operations excellence environment.
- Minimum 5 years of experience in a shared service setup.
- Preference given to candidates willing or able to travel internationally.
Location: Times Plaza Building, UN Avenue corner Taft Avenue, Ermita, Manila
Work-setup: Hybrid
