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Jobs in Philippines   »   Jobs in Makati   »   Customer Service Job   »   Senior IT Support (Onsite)
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Senior IT Support (Onsite)

Avaloq

Avaloq company logo

To support the Global IT User Support team, we are looking for a committed and skilled IT User Support Specialist. Due to our internationalization strategy, the User Support team must cover some other global locations remotely. Therefore, we are looking for a competent, responsible and independent person who helps us make this Global IT User Support Team a success. This requires close cooperation with all IT team members and users worldwide.  You will be part of a warm, friendly and welcoming culture within the  Manila Office, so we expect you to be equally warm and welcoming.

Your key tasks

  • Solve the problems encountered by the users
  • 1st and 2nd level support
  • Recording, dispatching, carrying out progressive incident analysis, and resolving incidents
  • Supporting internal users via tickets, phone, remotely, and on-site assistance
  • Document systems, procedures, and processes
  • Handle IT service requests and manage request fulfillment process 
  • Be responsible for the management of end-user assets and devices
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