The Candidate Care Agent delivers customer service more like Cielo and less like everyone else. The Candidate Care Agent enhances our clients’ candidate interactions with a team dedicated to immediate availability, single call resolution, and unprecedented responsiveness.
- Work Location: Manila, PH
- Work Arrangement: Hybrid
- Work Schedule: Night shift
- Specific requirements: Good communication skills
Duties and Responsibilities:
· Provide “We Become You” seamless customer support to candidates via phone, live chat, voicemail, and email.
· Complete phone interviews and document candidate responses, effectively screening in or out of the recruitment process based on position requirements.
. Update candidate statuses in the appropriate recruitment systems (Applicant Tracking System, proprietary systems, etc).
· Adapt communication style to different demographics.
· Promote service excellence through courteous, patient, and gracious interaction.
· Drive impression to resolution with internal sense of urgency, control of conversation, and active listening.
· Leverage resources to provide thorough and accurate information to candidate.
· Use judgment to escalate to proper party when needed.
· Follow through on unresolved candidate inquiries to close the loop.
· Develop in-depth knowledge and functional command of multiple applicant tracking systems.
· Utilize critical and innovative thinking to troubleshoot issues and offer resolutions
· Work to elevate the level of efficiency and service through collaboration, examining current processes to determine room for improvement, and suggesting best practices.
· Perform monthly sweeps and an annual audit of assigned tabs on shared resource.
· Other duties as assigned.
