- Provide a personalized service to all the guests at the Concierge desk, in the lobby, hotel entrance and airport, fully aware and following the hotel standards and procedures.
- Provide uncompromising levels of cleanliness and maintenance through own responsibility.
- To use appropriate materials, equipments and supplies for the smooth run of the Concierge operations and to ask for requisitions accordingly.
- Ensure a proper coverage and supervision of the Concierge desk, the lobby, hotel entrance and airport service at all times.
- Call the supervisor or manager for advice in serious cases or if an approval is required.
- To be fully aware of and to report all guest comments or complaints.
- To do a proper cashier closer and handover between the shifts.
- To be aware of all VIPs visiting or staying in the hotel.
- Properly use all the equipment and PMS.
- Check the arrival and departure lists and to arrange transportation and airport services accordingly.
- Strictly respect the key handling procedures.
- Daily follow the checklists and billing procedures.
- Assist the guest relations’ team and any other department in concierge needs.
- Respect schedules, terms and deadlines as agreed with the Management.
- Daily read the Concierge logbook and to sign it. To update the activity reports.
- Be aware of the outlet timings and promote the internal activities and events.
- Be updated with the latest administrative, organizational, operational or other changes and news.
- To be updated with the competitors’ offerings and rates.
- Attend a daily line up briefing with the Concierge team to recapitulate tasks and activity.
- Assist the Assistant Manager Concierge in fulfilling administrative responsibilities and monitoring activities. To replace him/her whenever needed.
- Promote the Accor loyalty programs.
- Maintain an atmosphere of high morale and a happy working relationship among the team.
- Report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
- Provide friendly, courteous and professional service at all times.
- Maintain good working relationships with all colleagues.
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