A LITTLE BIT ABOUT Boldr
- Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
- We are a global team, united by our desire to connect diverse people with common values for boldr impact.
- We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.
LET’S START WITH OUR VALUES
- Meaningful connections start with AUTHENTICITY
- We do our best work by being CURIOUS
- We grow by remaining DYNAMIC
- Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
- At the heart of great partnerships, we’ll always find EMPATHY
WHAT IS YOUR ROLE
The LMS Administrator is primarily responsible for tailoring the LMS to align with the organization and project’s objectives. These tasks involve setting up eLearning, crafting learning paths, and managing user permissions. Furthermore, they collaborate with internal clients to pinpoint areas of improvement and suggest modifications to optimize the system..
WHY DO WE WANT YOU
We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.
WHAT WILL YOU DO
- Works on assignments dealing with the routine and daily operation, use, and configuration of the Jhpiego LMS.
- Manages community areas within the LMS including functionality, appearance, tabs, and settings.
- Identifies and communicates opportunities for process and quality improvements, providing feedback on usage, defects, and suggested enhancements.
- Acquires and maintains knowledge of current technology as it applies to LMS software and systems.
- Maintains procedures and policies to ensure the security and integrity of systems/networks.
- Writes and maintains technical procedures and policy documentation.
- Collaborates with the HR Business Partner on training needs and opportunities for the expansion of talent development within the organization.
- Acts as an internal consultant by analyzing data and recommending solutions to utilize the LMS to deliver, track training, and measure performance to meet organizational objectives.
- Creates and updates resources to train and support learners on how to use the technology for online and professional development.
User Management:
- Creates user logins as needed and assigns user permissions.
- Creates and manages user structures including the creation of user groups and learning cohorts.
- Manages course enrollment including progress tracking.
Course Management:
- Publishes and archives online or blended learning solutions assigns training curricula, and adds and deletes resources.
- Works with the Information Technology department to manage the course asset library.
- Populates course information and assigns learners.
- Develops and updates standardized tools and reporting for ongoing access to learning information; generates standard and custom reports.
- Analyzes reporting data and recommends strategic direction to HR, technical managers, or others, as appropriate.
- Creates and manages the overall course structure and sets up course programs based on specifications from the instructional designer.
- Builds online assessments and evaluations in LMS for courses.
- Manages relationships with third-party vendor LINGOs and facilitates the successful linkage of LINGO courses to the Jhpiego LMS.
Troubleshooting:
- Provides troubleshooting assistance for users regarding logging in to the LMS and accessing courses.
- Troubleshoots and resolves issues relating to system functionality and software systems.
- Serves as point of escalation for support issues, which may include interaction with LMS vendors and other vendor support services.
- Reviews and monitors system performance.
- Works with the instructional technologist and instructional designers to troubleshoot and resolve technical issues related to accessing the LMS and course content.
WHAT WE’LL LIKE ABOUT YOU
YOU ARE…
- Curious and authentic, just like us! #beboldr
- An analytical and critical thinker, with an eye for even the most minute of details
- Passionate about client satisfaction.
YOU HAVE…
- Bachelor’s degree
- Minimum of 3 years experience as an LMS administrator or in a similar position
- Technical skills including troubleshooting, and understanding of directories, file structures, and systems
- Ability to troubleshoot and resolve technical issues
- Ability to collaborate with others at all levels of the organization as well as vendors
- Ability to gain new technical skills quickly
- Customer service skills, responsive attitude
- Strong oral and written communication skills; ability to communicate complex technical concepts in layman’s terms
- Private Health Insurance
- Paid Time Off
- Work From Home
- Training & Development
- Mental Health Program
- Philhealth Coverage
