About the Role
As a Marketplace Content Associate, you will report directly to the Trust & Safety Associate Manager. You will perform content moderation in all areas related to Trust and Safety across all countries where Carousell operates. You will act as a generalist who will perform actions to support the content integrity of the platform, with internal and external user experience in mind. This is a full-time project-based third-party agency (12 months) role based in Ortigas, Pasig, Metro Manila, Philippines.
You will:
- Perform manual moderation functions for incoming listings / users from different sources of report.
- Ensure listings and users in our platform are compliant to our policies.
- Identify and act on suspicious or undesirable content or behavior in our platform.
- Perform moderation functions using different tools.
- Identify areas of improvement and suggest solutions to enhance User experience to keep the marketplace safe.
- Respond to tickets in relation to fraud, disputes, account enforcement, and authority requests.
- Respond to escalation from different channels in the organization
