Key Responsibilities and Outputs
- Provide general guidance to employees across the organization (Self-Service Ambassador).
- Validate the New hire and employee change requests in the HRIS.
- Initiate background checks. Review invoices and submit them for approval.
- Assign time off and make adjustments to employee balances in the HRIS.
- Process benefit enrollments Complete Employment Verifications.
- Manage the employee onboarding cycle.
- Work with People Business Partners and Talent team to ensure that security clearance is complete.
- Escalating issues as appropriate.
- Identify, propose, document, and communicate to the PSSS team any potential improvement known exception.
- Manage internal payroll relationships.
- Manage invoice approvals.
- Monitor alerts for probationary check-in and approval workflows.
- Participate actively in the onboarding experience, presenting to new starters about the HRIS/benefits, etc.
- Collaborate with the Benefits management company to ensure all new starters are registered for their chosen benefits and handle any change requests afterward.
- Ensure all new starters in Sales have a commission scheme issued and according to Bonus Plans.
- Provide change management support, produce new compensation statements and promotion letters as requested.
- Provide change management support and produce new compensation statements and promotion letters.
- Manage Employment Verifications.
- Manage Anniversary awards and wellness reimbursement, collaborate with Payroll to ensure payments are made promptly.
- Provide first-line general HR policy queries and refer escalations to the People Business Partners depending on the complexity and sensitivity.
- Provide sickness pay and leave advice to Employees and support Managers in processing in collaboration with payroll & People Business Partners.
- Ensure absence data is accurate on HRIS.
- Provide Leave paperwork, coordinate the communication across all teams involved in the process.
- Complete any third-party requests for analytics (government reporting/surveys and forms).
- Participate and support in multiple HR projects as needed.
- Maintain updated all the quick guides, training materials, scripts, SOP.
Proven characteristics and competencies for success
- Customer Centric
- Action & Ownership
- Educator
- Accountability
- One Team
- Passion for Learning
- Curiosity
