Want to be part of a community that focuses on work-life balance, provides competitive salary and fantastic opportunities?
Backroom Offshoring Inc. is a KPO company experiencing strong dynamic growth and we want you to be part of it!
Located at One West Aeropark in Clark Pampanga, a world-class building with top facilities, a conducive work environment is guaranteed!
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Success Support professional. As a Customer Success Support, you will be responsible for providing exceptional help desk support to our valued customers, who are primarily accountants & bookkeepers using our software. This is an offshore position, allowing you to work remotely and support our global customer base.
Duties & Responsibilities:
- Help Desk Support: Respond promptly and effectively to customer inquiries via various channels (email, chat, phone) regarding software functionality, troubleshooting, and general inquiries. Provide accurate and timely resolutions to customer issues, ensuring customer satisfaction.
- Onboarding: Assist in the onboarding process for new customers, guiding them through the setup and configuration of our software. Collaborate with the implementation team to ensure a smooth transition for new customers.
- Training and Support Content: Develop and maintain training materials, user guides, and knowledge base articles to empower customers to effectively use our software. Create engaging and informative content to enhance customer understanding and adoption of our products.
- Automated Communications: Utilize our customer relationship management (CRM) system to automate communication workflows, ensuring customers receive timely updates, product announcements, and relevant information. Continuously improve and optimize automated communication processes.
- Quality Assurance: Regular testing of the Aider product to ensure data accuracy, user experience, and functionality is of the highest standard
Skills & Qualifications:
- Previous experience in a customer support or help desk role, preferably in a software or technology-related industry.
- Strong communication skills, both written and verbal, with the ability to explain technical concepts in a clear and concise manner.
- Excellent problem-solving skills and the ability to think critically to troubleshoot and resolve customer issues.
- Accounting and bookkeeping qualification and experience is essential
- Familiarity with accounting software used by accountants is highly desirable.
- Proficiency in using help desk software, CRM systems (ideally HubSpot), and other relevant tools to manage customer interactions and automate communications.
- Self-motivated and able to work independently, with a strong sense of ownership and accountability for customer success.
- Ability to adapt to changing priorities and work effectively in a fast-paced environment.
- Fluency in English is required, and proficiency in additional languages is a plus.
Work Flexibility:
Onsite (Clark, Pampanga)
Work Schedule:
Day shift
Core Perks and Benefits:
HMO on your first day + Free coverage for 2 dependents on your 2nd year
Government-mandated benefits
20 Annual Leave Credits
13th-month pay
Birthday Leave
Bereavement Leave
Onsite/Hybrid employee additional benefits:
Travel Subsidy Allowance
Free staff house accommodation (for those within a certain distance)
Free Shuttle service
Free Lunch
Free Uniform
Perfect attendance bonus
Additional benefits/perks to all employees
Onboarding training
Performance-based salary increase
Discretionary incentives based on client or individual performance
Monthly employee engagement
Birthday Gift
Weekly treats
Christmas Hamper
Anniversary Gift
Opportunity to travel
Know someone who'd be perfect for this role? Refer them to us through the link below and get rewarded via Gcash for every successful hire:
- Grad trainees, junior, entry-level, and admin positions: PHP 3,000
- Intermediate positions: PHP 5,000
- Senior and hard-to-fill positions: PHP 8,000
Send them our way, and let's win together!
Check our website to see more:
https://thebackroomop.com/ And our Facebook page if you want more:
https://www.facebook.com/TheBackRoomOP
And here's the link to our Glassdoor page, where you can see what our team members have to say about us:
https://www.glassdoor.com/Reviews/The-Back-Room-Philippines-Reviews-E3846636.htm
Get the word out!
By submitting your application, you grant us permission to retain all your application data, including Personally Identifiable Information (PII), for recruitment purposes. We will retain this information for as long as there is a legitimate business purpose or a legal requirement to do so.
