NielsenIQ Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. We give our customers an enjoyable, easy, effective service featuring a modernized customer experience. Customer Success is instrumental to realize the NielsenIQ vision to be a leading global information services company with strong, market leading growth enabled by new, innovative product offerings and modern technology that creates substantial value for our customers, retailers and employees.
This position will be, within the Analytics & Insights team, responsible for delighting clients around Asia through delivering retail measurement insights and analysis.
Responsibilities
- Providing performance overview analysis and business issue analysis to Consumer Packaged Goods clients around Asia
- Providing in-depth consulting services and delivering insights and analytics as well as thought leadership
- Developing deep knowledge of Nielsen IQ RMS and Panel solutions and delivering value for clients
- Working closely with the Consulting Lead and Customer Service to transform customer experience
- Consulting clients to optimize use of NielsenIQ Essentials
- Developing and delivering business solutions for client performance tracking
- Coaching junior associates to help their analytical development
- Managing a team of at least 3 people to deliver optimal results with a timeline
