Summary of the Position
As a Customer Service Agent, your role is to help protect brands from harmful content on various social media platforms and promote a positive community for the brands by issuing responses and removing negative brand sentiments. You will be trained and have experience in analyzing information, conducting content moderation and ensuring a safe experience for all businesses and individuals around the world.
Here’s What You Will Do:
- Use our online platform to monitor and engage with content seen all across social media platforms
- Responding to potential customers customer via chat, email, or direct messages
- Rapidly identify any online communication, whether it’s a plain text or a meme, and stay up to date with the latest social media trends/lingo
- Moderating mainly reviews on the different apps/platforms of the client you will be working with
- Understand brand policies and guidelines, in order to effectively analyze information and be able to make the correct decisions in moderating each content in a timely manner
- Closely work with the client to ensure the safety of their online community, and that the policies and guidelines are being followed accordingly
- Maintain constant communication with your manager to resolve any issues or questions
