We are looking for a committed and competent IT Service Desk Agent to become the new member of our Global IT Service Desk team in Manila. We are looking for a professional, responsible and self-reliant individual to help our Global IT Service Desk team in Avaloq which requires close collaboration with all IT team members and users worldwide.
Your key tasks
- Serve as the first point of contact for end users seeking technical assistance over the phone, email, and tickets
- Fixing the problems identified by users
- Capture and conduct progressive incident analysis and remediation of incidents
- Support end users via tickets, phone, email, and remote access
- Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders
- Documentation of systems, procedures and processes
- Processing IT service requests and managing the request fulfillment process
- Provide accurate information on IT products or services
