Job Title: Wholesale Coordinator
Schedule: CST hours
Salary Range: $800-$1,200/month
Summary of the Role:
We are seeking a Wholesale Coordinator who will be responsible for managing inbound leads, reaching outbound leads and ensuring seamless coordination for wholesale orders. This role requires a blend of customer relationship management, e-commerce expertise, and operational efficiency.
Responsibilities:
Leads Management:
- Monitor and respond to bulk order leads in Klaviyo and sales inbox.
- Maintain detailed records of leads and interactions in Google Sheets/Hubspot.
- Initiate contact with potential wholesale customers, providing samples, virtual mockups, and quotes as needed.
- Proactively follow up with leads to convert inquiries into orders.
- Reach out to leads provided (10+ daily) with a template email and keep track of outbound leads separately
Wholesale Order Coordination:
- Facilitate the ordering process once a bulk order is confirmed.
- Generate and send invoices, and ensure timely payment processing.
- Coordinate order details (shipping address, quantity, logo requirements, due dates) with suppliers.
- Obtain final approval from customers for mockups before production.
- Update customers with tracking information and ensure orders are delivered on time.
- Conduct post-delivery follow-ups to ensure customer satisfaction.
- Proven experience in customer success management, ideally within an e-commerce or B2B environment.
- Proficiency in Shopify platform management, including product listings, order processing, and app integration.
- Strong organizational skills with the ability to manage multiple priorities and deadlines.
- Excellent communication and interpersonal skills, with a customer-focused approach.
- Familiarity with SEO best practices, A/B testing methodologies, and website optimization techniques.
- Experience with CRM tools, Google Suite (Sheets, Docs), and e-commerce analytics platforms.
- Ability to work independently as well as part of a collaborative team environment.
- Basic graphic design skills (Canva, etc.)
