DUTIES AND RESPONSIBILITIES
Functional Support
- Work with end-users to analyze, design, construct, and implement SAP applications in support of regular business operations
- Work as a system analyst with key personnel to help define user needs and design or recommend solutions
- Document applications and provide cross-functional training as needed
- Maintain liaisons with business and 3rd Party consultants and internal IT team for the resolution of SAP issues
- Assist and support in the system roll-out and implementation
- Perform and maintain functional configuration to ensure that the system is working properly
- Works with functional business areas to build Business Cases for system enhancements or improvement
- Develop plans and implement related to SAP improvements
- Responsible for the fulfillment of Service Request and Incidents in coordination with the subject matter experts and 3rd party consultants
- Troubleshoot incidents and problems encountered by the users and provide recommendations to improve the process
- Prepare appropriate procedures and documentation to hand off support to users
Project Management
- Deliver projects according to approved project management standards to ensure the agreed scope, schedule, budget, and objectives are met
- Prepare and submit regular status reports to relevant stakeholders, indicating tasks completed, risk assessment, issues encountered, and other items requiring management action
