x
Get our mobile app
Fast & easy access to Jobstore
Use App
Congratulations!
You just received a job recommendation!
check it out now
Browse Jobs
Companies
Campus Hiring
Download App
Jobs in Philippines   »   Jobs in Pasay   »   Realtime Analyst
 banner picture 1  banner picture 2  banner picture 3

Realtime Analyst

TSA Group

TSA Group company logo

The Real Time Analyst is responsible for monitoring all call queues and ensuring adequate actions are taken on rosters to ensure target metrics are achieved. The real Time Analyst will monitor agent activities ensuring adherence to schedules and activity entries are up to date with scheduling systems.

  • Maintain rosters in line with business and staff requests.
  • Maintain real time activities for a clear view of rostering data
  • Produce highly accurate reports highlighting results across key business drivers, including trends.
  • Produce highly accurate reports highlighting results across key business drivers, including trends.
  • Work with the business to ensure that key tasks performed drive Business Success.
  • Maintain a high level of professional communications with internal and external stakeholders
  • Accuracy in all work completed
  • Adherence to your schedule
  • Maintaining a high standard of output while completing tasks within reasonable timeframes.
  • To perform other related tasks as necessary from time to time.
✱   This job post has expired   ✱

Sharing is Caring

Know others who would be interested in this job?