Salary: P53,000 to P63,000 (Monthly Package)
Schedule: Monday – Friday (9:00 AM - 6:00 PM AEST)
What are we looking for?
Skills Required:
- Minimum 2 years of experience in BrokerForce or similar outsourcing environments
- Ability to lead a team, provide advice and guidance on handling certain situations such as escalations, service degradations etc.
- Strong communication skills with brokers and internal stakeholders
- Knowing and understanding the standard of staff we are recruiting is very important.
- Loan processing/CSM experience to be able to adequately mentor and coach staff and provide coaching specific to their deliverables (tasks, industry).
- Demonstrated ability to think on your feet and be proactive.
What will you do?
KEY PERFORMANCE INDICATOR
- Maintain strong relationships with Australian mortgage business stakeholders, including brokers, partners and internal teams.
- Understand stakeholder needs, gather feedback, and ensure their satisfaction with our services.
- Act as primary point of contact for Australian stakeholders, addressing their needs and concerns.
- Develop effective relationships with their team members.
TEAM MANAGEMENT
- Lead, mentor, and supervise the Brokerforce and Outsource teams.
- Deliver against clear performance expectations, provide guidance, and ensure high productivity and quality of work.
- Ensure adherence to key metrics and service level expectations.
- Manage recruitment, training, and performance evaluation of team members.
- Adherence to performance scorecards
OPERATIONAL EFFICIENCY
- Monitor the performance of their dedicated team members, ensuring they are seeking feedback from brokers and providing coaching where required.
- Deliver against key performance indicators (KPIs) as agreed with the AU stakeholders.
- Optimize processes and workflows to enhance efficiency and improve the overall customer experience
RISK MANAGEMENT, COMPLIANCE AND QUALITY ASSURANCE
- Adhered to companywide quality control measures to maintain the highest level of service quality.
- Mitigate risks associated with an offshore operation and maintain data security standards
PROBLEM SOLVING
- Address and resolve any issues, concerns, or escalations from stakeholders or team members in a timely and efficient manner.
Join the awesome team and enjoy these benefits & perks:
- Hybrid Work Setup
- Medical, Dental Coverage and Life insurance from day 1 of employment
- Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
- Competitive salary package and annual appraisal
- Financial Assistance Program
- Mandatory Government Benefits and 13th Month Pay
- Complimentary Sleeping Quarters, Coffee at no cost
- Complimentary Office Fitness and Wellness Facilities at no cost
- Regular Company Events, Work Life Balance, and Career growth opportunities
- Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA
JOIN CONNECTOS NOW!
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.
Our client is the largest and most progressive aggregator group across Australia and New Zealand supporting a community of over 6,000 brokers and advisers. Helping over 300,000 customers settle over $130 billion worth of loans in 2022 and reaching a collective loan book of $350 billion.
#ConnectOS #ConnectOSCareers #TeamConnectOS
Equal Employment Statement
Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.
