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Jobs in Philippines   »   Jobs in Tacloban   »   Customer Service Job   »   Customer Advocate
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Customer Advocate

Boldr

Boldr company logo

A LITTLE BIT ABOUT Boldr

  • Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
  • We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
  • We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

  • Meaningful connections start with AUTHENTICITY
  • We do our best work by being CURIOUS
  • We grow by remaining DYNAMIC
  • Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
  • At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

We are looking for a Customer Support Specialist to help our newly formed Health department assist customers with all things related to their durable medical device orders. You will work with a team of Customer Support Specialists, Order Processing Associates, Billing Specialists and others to help ensure that customers are assisted in a timely and accurate manner.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

  • Process all stages of a Babylist Health Order aside from billing tasks as needed to resolve customer requested help or if the Order Processing Team needs assistance
  • Process Babylist Health Orders that require extra manual intervention to be processed successfully as flagged by the Order Processing Team
  • Provide empathetic, profession, personable and tailored customer support to customers via email, live chat and phone calls via Zendesk CRM
  • Pivot between tasks regularly based on business need
  • Provide quick feedback to your manager, the Support Operations Specialist and cross-functional teammates on processes or orders that could be improved
  • Support leadership and cross-functional teammates and actively contribute to key business initiatives
  • Communicate openly with your team to ensure coverage needs and to support each other in solving new customer issues
  • Maintain consistent productivity and satisfaction metrics

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

  • Curious and authentic, just like us! #beboldr 
  • An analytical and critical thinker, with an eye for even the most minute of details
  • Passionate about client satisfaction.

YOU HAVE…

  • 3+ years of Customer Support experience
  • Highly committed to providing a great customer experience
  • Strong written communication skills
  • Confident enough to ask questions when unsure about something or flag issues to the appropriate teams
  • Able to hear and implement feedback quickly
  • Team first mentality
  • High attention to detail
  • Proven ability to produce high-quality work consistently
  • Active listening skills and ability to engage with customers, build rapport, and anticipate their needs
  • Dependable attendance and internet connection
  • Health Insurance
  • Training & Development
  • HMO on-day-one
  • Paid Bereavement & Family Leave
  • Maternity Leave
  • Paternity Leave
  • Paid Holidays
  • Paid Vacation Leave
  • Paid Sick Leave
  • Solo/Single Parent Leave
  • Special Leave Benefits for Women
  • Mental Health Support
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