A LITTLE BIT ABOUT Boldr
- Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
- We are a global team, united by our desire to connect diverse people with common values for boldr impact.
- We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.
LET’S START WITH OUR VALUES
- Meaningful connections start with AUTHENTICITY
- We do our best work by being CURIOUS
- We grow by remaining DYNAMIC
- Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
- At the heart of great partnerships we’ll always find EMPATHY
WHAT IS YOUR ROLE
We are looking for a Customer Support Specialist to help our newly formed Health department assist customers with all things related to their durable medical device orders. You will work with a team of Customer Support Specialists, Order Processing Associates, Billing Specialists and others to help ensure that customers are assisted in a timely and accurate manner.
WHY DO WE WANT YOU
We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.
WHAT WILL YOU DO
- Process all stages of a Babylist Health Order aside from billing tasks as needed to resolve customer requested help or if the Order Processing Team needs assistance
- Process Babylist Health Orders that require extra manual intervention to be processed successfully as flagged by the Order Processing Team
- Provide empathetic, profession, personable and tailored customer support to customers via email, live chat and phone calls via Zendesk CRM
- Pivot between tasks regularly based on business need
- Provide quick feedback to your manager, the Support Operations Specialist and cross-functional teammates on processes or orders that could be improved
- Support leadership and cross-functional teammates and actively contribute to key business initiatives
- Communicate openly with your team to ensure coverage needs and to support each other in solving new customer issues
- Maintain consistent productivity and satisfaction metrics
WHAT WE’LL LIKE ABOUT YOU
YOU ARE…
- Curious and authentic, just like us! #beboldr
- An analytical and critical thinker, with an eye for even the most minute of details
- Passionate about client satisfaction.
YOU HAVE…
- 3+ years of Customer Support experience
- Highly committed to providing a great customer experience
- Strong written communication skills
- Confident enough to ask questions when unsure about something or flag issues to the appropriate teams
- Able to hear and implement feedback quickly
- Team first mentality
- High attention to detail
- Proven ability to produce high-quality work consistently
- Active listening skills and ability to engage with customers, build rapport, and anticipate their needs
- Dependable attendance and internet connection
- Health Insurance
- Training & Development
- HMO on-day-one
- Paid Bereavement & Family Leave
- Maternity Leave
- Paternity Leave
- Paid Holidays
- Paid Vacation Leave
- Paid Sick Leave
- Solo/Single Parent Leave
- Special Leave Benefits for Women
- Mental Health Support
