About the job
Reporting to the Recovery Supervisor, this Associate role is responsible for supporting the Recovery team in order to fulfill and optimize the recovery operations, including the systems and methods; he/she is also involved in optimizing the revenue from products that would otherwise not be possible to sell. Also, he/she must ensure a positive shopping experience for the customers, so they will return and shop with us again over time.
Your assignment
- You will handle and administer returned and transferred products with the objective of minimizing loss and maximize profit;
- You maintain the store clean, tidy, organized, keep the tools/equipment in good condition and also maintain a safe working environment for co-workers and customers as well;
- You promote knowledge about the store, products, and services to help the customer make proper choices for a better shopping experience;
- You provide sincere customer service by listening to customer’s complaints and offer solution leaving the customer with a positive impression;
- You make sure that recovered items are re-packed, labeled, and priced commencing its pre-sold state;
- You upsell IKEA products by offering the recovered merchandise by promoting wise product knowledge and quality;
- You observe internal rules, policies, and operational procedures and promote workplace safety and quality;
- You collaborate with other departments to ensure everyone understands and contributes to the process of recovery department with a focus on prevention, revenue, and sustainability;
- You project a positive personality by working with enthusiasm, willingness to learn, and grow professionally to achieve the IKEA goal.
