About Pearl:
Pearl connects top talent from around the world with US and EU based startups that care about finding sharp and hungry talent that they can grow with long-term. We provide candidates who pass our vetting process with exclusive upskilling opportunities that enable them to get promoted faster in their new roles. We only work with employers who are looking to make full-time hires they can continuously mentor and promote.
Both of our founders are seasoned operators who have founded and sold multiple companies in the past. We’ve 4x’ed our company size over the past year and are looking for someone who’s hungry and wants the opportunity to grow in a fast-scaling company.
Our core values:
- Highly enthusiastic. We’re curious about how the world works, care a lot about our work, and are excited to take on new projects.
- Empowers others. We’re here to help our teammates be their best selves and help nurture their growth.
- Wins. We’re tenacious in our ability to get something done and be a force of nature.
- Proactive and with a growth mindset. We’re interested in the continuous improvement of both ourselves and of our team’s processes.
- Creative and willing to take calculated risks. We’re not afraid to try new, crazy ideas and know that it’s the 1% of ideas that do work that can skyrocket our business.
About the role:
Role: Account Manager
Work Schedule: Full Time | 40 hours per week | 9 AM to 5 PM Eastern Time
Type of Contract: Independent Contractor
Salary: up to Php 45,000 per month depending on skills and experience
About the Job:
We're looking for a motivated and communication-savvy Account Manager to join our team. You'll become a trusted advisor for our US-based clients, fostering strong partnerships, driving results, and creating vibrant client communities.
Duties and Responsibilities:
- Be the Client Hero: As the primary point of contact for assigned US clients, you'll manage daily interactions, exceed expectations, and go the extra mile to ensure their satisfaction.
- Build Client Communities: Foster a sense of connection among our US clients by organizing events, creating communication channels, and offering networking opportunities to encourage collaboration.
- Drive Client Success: Partner with clients to define goals, tackle challenges, and provide ongoing support to optimize their results.
- Grow Happy Clients: Identify upselling and cross-selling opportunities while prioritizing long-term value and client growth.
- Deliver Projects Smoothly: Assist team members with project management for US clients, ensuring timely and successful completion.
- Make Data-Driven Decisions: Help generate client reports and analyze data to track progress, identify trends, and gather valuable Net Promoter Score (NPS) feedback to inform future strategies.
- Expand Our Network: Leverage strong client relationships to identify and secure referrals, fostering our business growth.
- Develop Your Leadership Skills: Participate in leadership development programs to hone your skills and prepare for future advancement within the company.
- Experience: at least 2-3 years of proven experience in account management, or related roles.
- Tech-Savvy: Proficient in the Google Workspace, video conferencing platforms, Notion, HubSpot and other CRM and project management tools
- Remote Ready: You're a pro at remote work, comfortable with the latest tech tools, and can collaborate seamlessly with a distributed team. Self-motivated and adaptable to remote work environments.
- Organized Chaos Tamer: You thrive in fast-paced environments, can juggle multiple tasks, and never break a sweat. Ability to work independently and manage your own schedule effectively.
- Discretion is Your Middle Name: You handle sensitive information with the utmost confidentiality and professionalism.
- Exceptional Communication: Your written and verbal communication skills are top-notch, ensuring that clarity and professionalism are your signature.
- Solver: Strong problem-solving and conflict-resolution abilities.
Nice to have:
- Background in leadership development, training, or coaching to provide additional support and guidance to clients, further solidifying your role as a trusted advisor
- Career growth
- 100% remote work
- Unlimited PTOs (after probationary period)
- HMO (after probationary period)
