The role is part of the Source to Pay Team supporting the risk management of Third-Party Business Partners. The role is expected to do assigned tasks with direct supervision. Under direct supervision, the role will perform multiple tasks including serving as a point of contact for suppliers and requestors and collaborating closely with various teams, including Procurement, Cross-Functional Partners, Requisition to Receipt and Invoice to Pay Teams, and Accounts Payable and Receivable.
- Analyze and review new supplier request forms by conducting thorough investigations and background checks; verify their legitimacy and compliance
- Coordinate with suppliers to ensure updated information is reflected in all relevant systems.
- Communicate in a timely manner with requesting departments and relevant users to clarify needs and requirements; document findings and provide recommendations for approval or rejection.
- Serve as a point of contact for suppliers and requestors. Address and resolve supplier and requestor inquiries and issues with the guidance of senior members of the team and the Team Lead.
- Maintain and update key contact information for both new and existing suppliers. Guide onboarding and use of Inherent Risk questionnaire (IRQ), and other supplier-related activities
- Support the retriggering of IRQ processes as needed (e.g. due to changes in key contact information).
- Update the tracker on IRQ progress and highlight any overdue tasks and IRQs that have timed out; generate and review reports on IRQ progress
- Maintain records of IRQ monitoring activities
- Monitor the status of active IRQs to ensure timely processing and completion. Identify and address any delays or issues in the IRQ process with the support of the senior members of the team/Team Lead.
- Support the timeout process for IRQs, ensuring that any IRQs that exceed predefined time limits are appropriately addressed by coordinating with users. Helped develop and apply corrective measures to prevent future timeouts.
- Review and analyze paused IRQs by collaborating with suppliers and internal teams to identify root causes, then determine the next steps to resume of cancel the onboarding. Document decisions and communicate outcomes to relevant parties
- Support the recertification process of suppliers, ensuring compliance with organizational standards and requirements.
- Assist in the preparation and distribution of recertification documents. Track the status and update the recertification records in the supplier database accordingly.
- Review and record all third-party data within service level agreement (SLAs) timely and accurately.
- Make recommendations for updating the Ecosystem with process and policy changes and a knowledge base.
- Test any system enhancements when necessary
- Perform multiple routine tasks in compliance with SLA, process, policies, and procedures.
