Summary of the Position
As a Customer Service Agent, your role is to help protect the brand from harmful content on various their various social media platforms and apps. Promote a positive community for the brands by issuing responses and removing negative brand sentiments. You will be trained and have experience in analyzing information, issuing responses and engagement on their platforms and apps, conducting content moderation and ensuring a safe and positive experience for the German market.
Here’s What You Will Do:
- Use our online platform to monitor and engage with content seen all across social media platforms
- Responding to potential customers customer via chat, email, or direct messages
- Rapidly identify any online communication, whether it’s a plain text or a meme, and stay up to date with the latest social media trends/lingo
- Moderating mainly reviews on the different apps/platforms of the client you will be working with
- Understand brand policies and guidelines, in order to effectively analyze information and be able to make the correct decisions in moderating each content in a timely manner
- Closely work with the client to ensure the safety of their online community, and that the policies and guidelines are being followed accordingly
- Maintain constant communication with your manager to resolve any issues or questions
