LOOKING FOR FILIPINO CANDIDATES
Position : Engagement Coordinator
Working Hours : Monday-Friday; 8-5 CST with 1 hour lunch
Salary Range : $1000 - $1500/ month
Holiday : TBD
About the company:
A network is the world's leading provider of personalized in-home care services. We have over 1,100 independently owned and operated franchise offices worldwide that employ compassionate CAREGivers who share our dedication to enhancing the lives of aging adults and their families. Services span the care continuum, from companionship and personal care to specialized Alzheimer's care and hospice support.
Caring for others is part of our DNA, and that includes caring for your career. The network provides best-in-class training, education, and opportunities for career advancement. It also offers you the opportunity to be part of a supportive family-like culture where you're encouraged to talk with your local office for support, share stories, and seek guidance.
About the job:
The Engagement Coordinator is expected to perform a variety of duties for the engagement of Care Professionals. The Engagement Coordinator is expected to meet the needs of the Care Pros and develop and maintain a workplace culture that retains quality Care Pros.
Duties and Responsibilities:
- Schedule and assist with Care Pro training including training required to meet company Standards and additional optional training.
- Review Care Logs for any anomalies and contact pertinent parties by phone and email.
- Schedule and conduct Care Pro engagement meetings.
- Monitor clock ins and notify appropriate persons when CG is late, etc and follow-up with CG and/or client
- Develop engagement strategies that utilize the 5 Care Pro needs to promote Care Pro retention and satisfaction.
- Work in partnership with the Scheduling and recruiting Departments to review Care Pro schedules with an emphasis on creating high quality matches and extraordinary relationships.
- Monitor, mediate, and log all client and Care Pro activity utilizing the software system.
- Prepare and publish the monthly newsletter within the deadline.
- Assign monthly Empower CEU’s to all care pros and ensure they are paid for the training.
- Plan and successfully execute all Care Pro meetings.
- Following the company Standards; conduct reference checks, work verifications, and drug screens on all Care Pros.
- Alert at risk expired certifications to RRC.
- Assist with New hire onboarding and orientation.
- Maintain regular attendance at the office to execute job responsibilities.
- Demonstrate open and effective communication with the franchise owner, colleagues, Care Pros, clients and family members.
- Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
Secondary Responsibilities:
- Conduct client/Care Pro introductions as needed.
- Assist when scheduling needs arise such as immediate call offs or all hands on deck
- Answer each employment inquiry in a friendly, professional, and knowledgeable manner.
Requirements:
- At least 2 years of experience in managing and assisting employee concerns
- WellSky/ClearCare experience is required
- Must demonstrate excellent oral and written communication skills and the ability to listen effectively
- Must have the ability to work independently, maintain confidentiality of information and meet deadlines
- Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
- Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures
- Knowledge of the senior care industry is a plus
- Must have computer skills and be proficient in Excel and Word
