The Customer Experience Associates will assist our Customer Experience Lead in giving quality customer support to the buyers and sellers of the platform and maintaining the Marketplace Experience of our users. This is an 12-month project-based role (under a third-party agency) in Ortigas, Pasig.
Responsibilities:
- Providing friendly and personal support to the client community via email and chat support channels.
- Being the single point of contact for all sales and inquiries from customers. Follow through the chat that eventually leads to a sale or a resolution to customer’s inquiries.
- Engage and support the team with customers’ private viewing.
- Maintain customer database on all interactions
- Addressing support issues and identifying top user issues.
- Working with the team to proactively address them and find relevant solutions.
- Evaluating workflows and proposing recommendations to be more efficient, relevant and valuable both internally and externally.
- Reporting to the Operations Manager
- Performing other related ad-hoc tasks as required.
