Important Note:
Successful candidate will be base at Subang Jaya office. Please take note that we are expecting to relocate our office location to Cheras Maluri area tentatively by end of this year/early next year 2025.
Responsibilities:
- Establish performance metrics and key performance indicators (KPI) to assess the organization's progress towards strategic goals.
- Determining the scope of collection operational improvement initiatives via consultation and evaluation.
- Conduct analysis, identifying emerging trend, evaluate result movement, construct and implement the strategic plan to align with Company KPI and perform PDCA.
- Identify areas of improvement, implement performance improvement initiatives and track results.
- Developing operational improvement strategies short, mid and long term.
- Recommending cost-effective solutions to operational challenges.
- Overseeing the implementation of operational improvement strategies.
- Planning and working out the cost calculations and budgets setting with Head of Group.
- Collaborating across departments to set operational targets.
- Overseeing documenting process, monitoring progress, reviewing status and collection report.
- Collaborate with executive leadership to define and refine the organization's strategic priorities and initiatives.
Job Requirements:
- A minimum of 10 years' experience in operations consultancy in a similar industry (Financial industry preferred).
- Extensive knowledge of operational enhancement and debt collection strategies.
- Proficiency in data analysis and business management software.
- Excellent Leadership characteristic and interpersonal skills.
- Exceptional analytical and problem-solving abilities.
- Ability to collaborate with a variety of stakeholders.
- Excellent organizational and time-management skills.
- Strong analytical skill and able to work under pressure.
- Proven track record in developing and coaching high performance sales and service teams.
Perks & Benefits
- Nearby public transport
- Central location
- Casual dress code
- Medical insurance
- Personal leave
Job Location
Aeon Credit Service (M) Berhad, Level 5, AEON Big Subang Jaya, No. 3 Jalan SS16/1, 47500 Subang Jaya, Selangor
Click to view the location on Google maps
