The Business Analyst will be responsible for analyzing, configuring, and optimizing our NetSuite ERP and other financial systems. This role will work closely with the accounting, finance operations, and FP&A teams, providing support and insights to users across multiple time zones.
Key Responsibilities:
System Analysis and Optimization:
- Conduct thorough analyses of current finance processes and systems, identifying inefficiencies and recommending optimized solutions.
- Develop detailed process maps and workflows to streamline financial operations and enhance system performance.
Integration Management:
- Oversee the integration of NetSuite with other financial systems and third-party applications, ensuring seamless data flow and synchronization.
Training and Documentation:
- Develop and deliver comprehensive training programs for new and existing users on NetSuite functionalities and finance processes.
- Create and maintain detailed documentation for financial system policies, procedures, configurations, and customizations.
Change Management:
- Collaborate with stakeholders to gather and document detailed change requests, develop functional specifications, and implement approved changes.
- Conduct impact assessments, develop test plans, and coordinate user acceptance testing (UAT) to ensure successful system updates and enhancements.
User Support:
- Provide expert-level support to end users, addressing queries and issues via help desk ticketing systems and direct communication.
Special Projects:
- Lead and participate in special projects and strategic initiatives aimed at improving finance systems and processes.
- Collaborate with cross-functional teams to drive continuous improvement and innovation in financial operations.
Stakeholder Communication:
- Facilitate regular meetings with finance, accounting, and FP&A teams to discuss system performance, gather feedback, and identify improvement opportunities.
- Prepare and present detailed reports and presentations on system performance, project progress, and improvement initiatives to senior management.
Compliance and Risk Management:
- Ensure financial systems comply with internal policies, industry standards, and regulatory requirements.
- Conduct periodic reviews and audits of financial processes and systems to identify and mitigate risks.
