To provide technical expertise across IT operations including level 1, 2 and 3 Incident, Problem and Change management and conducting day to day system administration and maintenance tasks to ensue the smooth operation of IT systems and services.
- Conduct Incident, Problem and Change management across L1, 2 and 3
- Interface with the regional service desk and regional/global support groups and suppliers.
- Conduct day to day IT system administration and maintenance tasks to ensure the smooth operation of IT systems and services
- Support the existing IT infrastructure including network, server, print, backups and related components including design, deployment, changes and decomissions.
- Liase and coordinate solutions/resolutions with 3rd party IT suppliers and managed support groups
- Update and maintain operational documentation
- Working with cloud technologies (Azure) as well as on-prem deployments
- Interact with a wide range of technical and non-technical stakeholders
- Work alongside local IT management and technical staff as a point of escalation for technical issues
- Lead or contribute toward IT projects aligned with group strategy
- Follow all security procedures in alignment with group strategy and policy
