Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Assist clients with job posting questions and issues, providing solutions and support.
- Manage and resolve customer complaints effectively, aiming for high satisfaction.
- Process job postings, update job listings, and maintain accurate records.
- Collaborate with internal teams to ensure smooth operations and address client needs.
- Provide feedback on service improvements and contribute to enhancing customer experience.
Qualifications:
- High school diploma or equivalent; additional qualifications in customer service or related field are a plus.
- Proven experience in customer service or a similar role.
- Strong communication and interpersonal skills.
- Ability to handle multiple tasks and work in a fast-paced environment.
- Proficiency in using customer service software and tools.
- Positive attitude and problem-solving skills.
Perks & Benefits
- Nearby public transport
- Central location
- Personal leave
- Personal development opportunities
Job Location
B02-D-06-1, Menara 3, KL Eco City, No 3, Jalan Bangsar
Click to view the location on Google maps
