This role is primarily responsible for providing support for knowledge management, marketing, and business development systems. The key focus is to manage data and content required for the development of bid and proposal documents, including information used to develop employee resumes/CVs and project profile content, data used for the development of project descriptions and project information, and data needed for qualifications and proposals such as employee counts by office, office locations by country/region, and employee disciplines by office/state/country and region.
- Manage employee information including license information and project experiences and normalize data and content to ensure consistency with all the employees connected to the projects
- Collaborate with Marketing team and support information requests for site content and searches, updates to individual marketing collateral libraries, and organize data and compile results using company templates in line with corporate guidelines
- Create and maintain reports on staff breakdowns with various parameters including location, business line, and region
- Manage project profiles content and data including description summaries and metadata essential to searching and reporting
- Research large-dollar projects to find online content and add it to the description
- Research projects where the listed owner/end client is an AEC firm, to find the end client and adjust the AECOM role
- Conduct searches and produce export summary reports
- Update and maintain opportunity records and proposal libraries post submission
- Modify and create SharePoint site pages, libraries, and other site applications
- Update and maintain links and add new content to libraries as requested
- Perform site analytics and research to improve site content, access, and awareness
- Review the knowledge base to identify areas that need to be updated and expanded
- Assist on creating business requirements document, page mock-up, and process workflow for new KM initiatives
- Assist on presenting KM proposals to the stakeholders to fully understand the requirements and to integrate feedbacks
- Manage LMS and SharePoint sites including supporting or creating new events and updating schedules for posting
- Collaborate with LMS administrators and KM team in managing updates of new content to LMS curriculum
- Manage post-event data, attendance records, and other key metrics
- Collaborate with Systems team in managing CRM administration including dashboard creation and modification
- Assist CRM administrator and super users in maintaining opportunity, client-related, and project-related fields as needed
- Contribute specialized expertise to different assigned projects and provide key updates to Team Lead and Manager
- Contribute in various and simultaneous process improvement initiatives to streamline processes, improve customer experience, and increase productivity
- Escalate issues and recommend resolutions to the Team Lead. May support junior members of the team in addressing routine issues within the assigned processes
