Wrist Shared Service Center is looking for a Senior Operations Manager who will bring extensive management expertise to ensure the efficient operations of different functions in the Operations function. As a Senior Operations Manager, we require a strategic thinker with excellent leadership skills, a deep understanding of supply chain management, and a proven track record of optimizing operational processes.
What you'll be doing:
- Lead and oversee the operations function, ensuring smooth and efficient operations.
- Develop and implement strategic initiatives to enhance operational efficiency and effectiveness.
- Participate in cross-functional meetings to analyze and review information from different operation support functions and collaborate to develop action plans to resolve issues and drive continuous improvement.
- Understand and develop initiatives that are reasonable and optimize the company resources to drive cost effectiveness.
- Manage and evaluate operational reports and ensure service level agreements are achieved and necessary improvements implemented.
- Foster a culture of continuous improvement, innovation, and excellence in service delivery.
- Collaborate with the different stakeholders on different projects, migrations, and transitions.
- Build and lead a high-performance operations team providing guidance, coaching and support.
- Foster a collaborative and inclusive work environment promoting teamwork and accountability.
- Implement and maintain quality control measures to ensure the delivery of top-notch products and services to maritime clients.
- Monitor and analyze key performance indicators (KPIs) to identify areas for improvement.
- Stay abreast of relevant industry regulations and ensure compliance with local and international standards.
What we're looking for:
- Bachelor's degree graduate, preferably in Business, Supply Chain Management or any related field.
- Master’s degree is a plus
- At least 8-10 years of similar experience
- Strong understanding of supply chain principles and logistics.
- Experience in project management and automations
- Excellent leadership, communication, and interpersonal skills.
- Demonstrated ability to drive process improvements and operational excellence.
- Familiarity with relevant industry standards.
- Ability to make decisions under pressure and manage multiple tasks simultaneously.
Location: Times Plaza Building, UN Avenue corner Taft Avenue, Ermita, Manila
Work Setup: Hybrid
