Assistance General Manager

Job Description

1 Operational Support:

• Assist the GM in planning, coordinating, and managing daily business operations.
• Ensure that all departments are functioning efficiently and effectively.
• Handling important and urgent customer queries on phone and email. 
• Oversees daily support activities.
• Overseeing special projects and tracking progress towards company goals.

2 Administrative Duties:

• Assist with administrative tasks such as scheduling, reporting, and record-keeping.
• Prepare reports, presentations, and correspondence for the GM.
• Manage office supplies and equipment.
• Supervising office maintenance and renovation activities.

3 Collection Management:

• Monitor collection performance and help ensure the company meets its collection goals.

4 Customer Relationship Management:

• Ensure high levels of customer satisfaction by addressing complaints and feedback.
• Oversee customer service operations and standards.

5 Logistics Coordination:

• Coordinate with freight forwarders, shipping lines, and customs brokers to arrange transportation of goods.
• Track shipments and ensure timely delivery to the destination.
• Manage logistics costs and negotiate freight rates.
• Obtain necessary permits and licenses for import and export activities.

6 Quality Control:

• Ensure that all products and services meet quality standards.
• Implement and monitor quality assurance processes.
• Address any issues related to product or service quality.

7 Regulatory Compliance:

• Ensure that the company complies with all relevant laws and regulations.
• Help prepare for and manage audits and inspections.
• Maintain up-to-date knowledge of industry standards and best practices.
• Collaborate with Occupational Health and Safety to promote a safe work environment.  

8 Cross-Functional Collaboration:

• Work closely with other departments to ensure alignment and coordination.
• Support cross-functional projects and initiatives.
• Facilitate communication and collaboration between teams.
• Develop and implement training programs to enhance employee skills and competencies and support career growth.

1. Medical Insurance