• Process management-Responsible for management and coordination of overall operations, SLA delivery across all processes, quality and general administration for a very key Insurance data process.
• Client interaction- Excellent Client Management, aiming at excellent Voice of Customer (VOC) scores.
• Manage conference calls/other communication with the client and build a rapport with key client contacts.
• Team Management and People Development -Lead & motivate a team of Support and Operation Leaders and ensure their development through direct coaching/feedback wherever required, Support Learning and development initiatives, Coaching and counselling, staff motivation retention programs. Effectively implement rewards/recognition, appraisal & Incentive programs. Create cross-functional teams to encourage team building.
• P and L accountability.• Farming, supporting new business initiatives.
• Internal co-ordination with Projects and EU’s to meet SLA standards.
• Transitioning support.
• Responsible for ensuring the infrastructure utilization is done keeping in view the business requirements/new process migrations.• Insurance knowledge preferred
