Wrist Shared Service Center is looking for a Sales Coordinator who will provide customer service support to improve the productivity of the Sales Department in the Wrist branches.
What you'll be doing:
- Email Management
- Acknowledgement of Requests for Quotation (RFQ)
- Attends to customers’ inquiries with regard to items, such as photo specification and certificates in coordination with the buyers.
- Attends to general inquiries, such as: Cash Price List, IHM requests, Posted Invoices, and Wrist Service Center (WSC) clarifications
- Forwards to Accounts Receivable (AR) team the payments of customers.
- RFQ Management
- Attends to customers’ Requests for Quotation (RFQs) revisions
- Checks and amends customer/invoice accounts of uploaded sales quotations and assigning BTO requesters
- Sends quotations to the customers upon instruction of the branch
- Checks and uploads imported stage integrated RFQs - which port of call shall be checked prior to pushing to correct branch.
- Assists Sales PIC in sales pricing, as per instructions
- Order Management
- Attends customers’ order revisions and coordinates with WSC if not yet confirmed or to buyer if there are changes in the Sales Orders
- Handles Maersk Line orders
- Assists in direct orders to price lock as needed.
- Confirms and acknowledges orders as needed.
- Chases Proof of Delivery (POD) and short supplied items’ communication to customers.
- Assists in initial investigation for undelivered orders and credit issues, if needed.
What we're looking for:
- Bachelor's Degree Graduate
- Sales or customer service experience preferred
- Strong problem solving, communication and interpersonal skills
- Proficiency in MS office applications.
- Good command in both spoken and written English
Location: Times Plaza Building, U.N. Avenue corner Taft Avenue, Manila
Work Set up: Hybrid
