Primary Responsibilities
- Assists in the implementation of the Security Mission i.e., to protect our people, locations, equipment, funds, trademark, in partnership with business and support functions throughout the company.
- Performs reviews on cases/referrals from initial receipt of enquiry to archiving; including sending the appropriate communications to SGS affiliates and coordinating data collection and/or investigation on Document Verification, Due Diligence, Pre-travel Security Advice Requests, Travel Security alert monitoring, High Risk Airlines alerts, Manual PNR uploads, and Security Incident Reports) within the protocols set by the Global Corporate Security team
- Ensures the accuracy, integrity and data security of Global Corporate Security Information (findings, reports, databases, etc.) from processing to archiving.
- Evaluates cases/referrals based on Corporate Security guidelines, processes, and performance standards set by the Global Corporate Security team
- Generate timely and accurate reports within the performance standards set by the Global Corporate Security team
Specific Responsibilities
- Verifies initially the correctness, completeness, and consistency of all relevant information received from Request Tracker (RT) system
- Performs comprehensive evaluation and/or investigation of tickets/cases
- Records accurately and timely information in RT metadata from enquiries received.
- Provides timely and effective feedbacks to the enquirers and to the SGS network in relation to enquiries concerning security support services
- Checks and reviews weekly housekeeping of tickets
- Ensures all Corporate Security databases that are managed by the Manila team are correct and up-to- date, including reports and references.
- Escalates cases for investigation to Global Security Team immediately (including any breach of SGS Code of Integrity)
- Assists in the maintenance of Quality Management System documentation by providing feedback and suggestions on process improvements
- Complies with SGS Code of Integrity and Professional Conduct, company policies, goals, objectives, rules, and regulations at all times.
- Performs duties or other tasks which may be assigned by the Management to achieve operational efficiency
