As our Associate Site Merchandiser, you will report directly to the eCommerce Manager and responsible for executing merchandising strategies on-site, across four (4) geographies, collaborating with cross-functional teams including Creative, eCommerce Operations, Marketing, Business Management, and Data Insights as directed to help deliver best-in-class customer experience, and combining data proficiency with a passion for user experience to continuously optimize performance.
What you'll be doing:
ECommerce Site Planning
- Shares in the development of site merchandising plans for various onsite content including site navigation, landing pages, homepage, product pages and more, to support new assortment and project strategies.
- Uses reporting data and analytics to help identify opportunities that improve category performance. Assists manager with creating actionable site merchandising plans or make in-season adjustments to drive growth.
- Manages the creative development process (creative tickets, reviews) for seasonal refreshes across various site placements (Homepage, PLPs, PDPs, etc.) gathering business inputs and feedback to ensure alignment with business goals.
- Partners with cross-functional teams to ensure new products are being launched onsite (site placement, product sort order, etc.) in a way that is in accordance with seasonal plans.
- Participates in building the strategy for and executing A/B tests and personalization.
- Keeps our product pages to visual standard.
- Supports online merchandising roadmap initiatives to optimize user experience.
Project Planning and Management
- Provides direction for the task creation on project management tools for deliverables that support site merchandising plans.
- Reviews dependencies and considerations and includes these in the planning of tasks and timings to ensure a smooth execution of the plans.
- Discusses risks with manager and formulates mitigation measures to guarantee minimal business impact.
- Coordinates with the eCommerce Operations, Product Information Management, Digital Asset Management, Web Content QA, Marketing and Creative teams to accomplish site merchandising deliverables within set parameters and timelines.
- Reviews and signs off on tasks assigned to verify accuracy and quality of the end result for all tasks within the project.
Site and User Experience Audit
- Performs site audits to identify gaps and inaccuracies in the information, asset or link that affects over-all user experience.
- Understands site structure, pages, and integrations and identifies and reports the issues based on the audit.
Site Performance Reporting
- Assists with analysis for business performance reviews with cross functional teams to share learnings and insights.
Documentation
Documents internal processes and bridges identified gaps to ensure efficient process flows.
Other Duties and Responsibilities
Performs other duties that may be assigned from time to time.
What you bring to the table:
- Bachelor’s Degree, preferably in Marketing, Business Management, or Economics.
- Minimum of one (1) year of eCommerce related experience, previous site merchandising experience preferred.
- Strong quantitative and analytical skills.
- Excellent written and verbal communication, and problem-solving skills.
- Passion for teamwork and collaboration, with an ability to build constructive and effective relationships with broad group of business partners.
- A self-starter with the ability to multi-task.
- Attention to detail, highly organized, deadline-driven and goal- and results-oriented.
- Extremely flexible/adaptable attitude; enjoyment of a “startup” mentality.
- Highly literate in Microsoft Excel, Power Point, and Outlook; Experience working with Google Analytics and Power BI is a plus.
Location: The Associate Site Merchandiser position is a work-from-home position for Balsam International Unlimited Philippine ROHQ in Manila. Team members in the Philippines are located within Metro Manila, Bataan, Batangas, Bulacan, Cavite, Laguna, Pampanga, Rizal, and Tarlac areas only.
Our must-haves:
- Must be open to joining some face-to-face gatherings, like our monthly functional meetings and quarterly teamwide events.
- Must have a back-up laptop or desktop for use, if primary laptop encounters issues.
- Must have a fast, reliable DSL, Fiber or Broadband connection (not mobile or broadband stick) as the primary internet connection with a minimum actual speed of 10MBPS.
- Must have a back-up internet connection of the same speed, if primary connection becomes spotty.
Status: This is a full-time, permanent position with benefits.
Hardware Provision: Company-issued Laptop will be provided on the first day.
At Balsam International, we strive to offer a competitive compensation and benefits package. For permanent, full-time team members, this includes:
- Government-mandated Benefits (SSS, PAG-IBIG, PhilHealth)
- 13th Month Pay
- Paid Leaves. We use time off to rest, go on vacation, or just sleep in! Our paid time off is flexible to our needs.
- Internet Subsidy. With internet allowance, we are set up for success.
- Healthcare Coverage (+ 2 dependents). We worry less about rising medical costs with flexible quality healthcare benefits.
- Maternity, Paternity, and Solo Parent Benefit. We make sure parents are supported while they navigate work and family life.
- Continuous Learning and Professional Development Benefit. Our professional and personal development are fully supported. Whether it be online courses, workshops or books!
- Mental Health Support. We manage work and life's challenges through Mental Health Day breaks, 24/7 professional counselling, and curated webinars.
- Company Incentive. An additional cash-based perk for all our Brandits based on company's performance.
- Meeting & Team Building Allowance. Happy tummies make our meetings more fun and productive!
- Shutdown Week. We can spend more time on things that matter with an additional one week paid time off on top of paid leaves.
- Volunteer Time Off. With two paid days off, we are able to volunteer for advocacies we believe in.
- Bereavement Leave. We get additional paid leaves when a loved one passes to grieve and provide immediate support to our families.
