1. Provides Order Management support for the following initially identified processes:
- Order Processing
- Order Revisions
- Stock Enquiry and lead time (Either with existing PO/or no PO)
- Material Movement
- Outstanding Report (Admin Task)
- Completion Invoice Report (Admin Task)
2. Ensures and maintains high level of customer service by taking ownership of customer enquiries and handling of orders from receipt to the closure of sales.
3. Responsible in providing Sales revenue report on a Monthly basis.
4. Provides booking confirmation to customers and ensures that orders are in ready condition and in correct status before each order status.
5. Generates Tax invoice, packing instructions and shipping information to customers to release orders for shipment.
6. Notifies customer of Promise Delivery Date with an order acknowledgment and ensures that customer receives their orders on time and shipment commitment targets are met.
7. Coordinates with other departments/support to complete the request of customers and communicates effectively with RO on customer’s delivery date pull in requests.
8. Generates, analyzes Back Orders and provides feedback to customers.
9. Provide information and solution to customer inquiries
