Schedule: Monday – Friday (08:00 AM-05:00 PM AEST)
What are we looking for?
Skills Required:
- Tertiary Qualifications in Information Technology, Computer Science, Computer Engineering, Information Systems, or any related field
- Previous role with an IT&T System Integrator, Managed Service Provider, or similar organization.
- At least 5+ years in Global Network Engineering with Level 3 experience
- Must have current CCNP (or equivalent) certification.
- At least 2 other network vendor related industry certifications are highly desirable.
- Industry experience across a range of networking technologies including vendors such as Fortinet, Cisco, Juniper, HP, Palo Alto & Aruba.
- Hands on experience on Fortinet Products such as (FortiManager, EMS, FortiSwitch, FortiSASE).
Nice to Have:
- Industry experiences working within the ITIL framework (ITIL certifications highly regarded)
- Linux/Unix Experience is desirable.
What will you do?
- Provide 3rd level technical network infrastructure support escalated from the service desk, network technicians or direct from the customer.
- Resolve incidents and service requests for network related tickets.
- Be available to take phone calls for escalated enquiries or tickets.
- Adhere to Incident, Problem and Change Management processes as per orgnization/customer standards (ITIL Framework).
- Working with the monitoring team to ensure best practice monitoring configurations are setup and are notifying the network team proactively on network issues.
- Conducting monthly or quarterly patching & health checks on network systems and devices across our customer base.
- Create and maintain technical documentation and knowledgebase (KB) articles.
- Perform onsite maintenance and troubleshooting when required.
- Provide recommendations to company’s customers and sales staff for improvements in network infrastructure configuration and deliverables.
- Attend customer meetings when required.
- Contribute to monthly reports and PIRs to customers where required.
- Provide after hours on-call assistance and/or escalation on a rotating basis.
- Install and configure network technologies and complete minor projects as required.
Join the awesome team and enjoy these benefits & perks:
- Temporary Home-based
- Medical, Dental Coverage and Life insurance from day 1 of employment
- Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
- Competitive salary package and annual appraisal
- Financial Assistance Program
- Mandatory Government Benefits and 13th Month Pay
- Complimentary Sleeping Quarters, Coffee at no cost
- Complimentary Office Fitness and Wellness Facilities at no cost
- Regular Company Events, Work Life Balance, and Career growth opportunities
- Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA
JOIN CONNECTOS NOW!
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.
Since 1998, our client has been helping organizations access technology to their business advantage. They achieve this by providing IT management, IT strategy and converged IT services to clients across Australia, New Zealand, Asia and North America.
#ConnectOS #ConnectOSCareers #TeamConnectOS
Equal Employment Statement
Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes
