Want to be part of a community that focuses on work-life balance, provides competitive salaries and fantastic opportunities?
Backroom OffshoringInc.is a KPO company experiencing strong dynamic growth and we want you to be part of it!
Located at One West Aeropark in Clark Pampanga, a world-class building with top facilities and a great work environment.
We need someone experienced, accurate, fast, committed, and capable to assist us in our journey to success.
Scope of Work:
Appointment Setters play a pivotal role in handling diverse customer issues within specific client assignments, primarily centered around patient scheduling transactions. Their core responsibilities encompass telephone interactions with patients, meticulous documentation of these interactions, and fostering effective collaboration with patients and providers to enhance patient care quality.
Responsibilities:
- Answer incoming calls promptly and courteously, maintaining a professional demeanor throughout.
- Accurately gather and input demographic information into electronic medical records.
- Respond to inquiries and provide requested information, aiming to deliver patient-centric service and uphold a positive organizational image.
- Advocate for and adapt to improvements in call flow processes and communication protocols.
- Propose enhancements and actively engage in initiatives to elevate service standards.
- Achieve and surpass set call volume targets.
- Strictly adhere to HIPAA (Health Insurance Portability and Accountability Act) policies and Sequence Health regulations.
- Route calls to relevant departments as necessary.
- Exercise sound judgment in handling calls, particularly in situations involving upset patients.
- Recognize appropriate instances for escalating calls to physicians, practice managers, or triage nurses.
- Assist with reminder and rescheduling calls as required.
- Support callbacks and additional projects as call volumes allow.
- Perform any other duties assigned by supervisors or managers.
Qualifications:
- Preferred minimum of 2 year of experience in a medical or healthcare setting.
- Exceptional communication skills, both verbal and written, with a proactive and positive approach to collaboration, particularly in identifying opportunities for improvement.
- Proficiency in Microsoft Office Suite (including Excel, Word, and Outlook) and internet usage.
- Demonstrated ability to efficiently multitask under time constraints.
- Capability to handle sensitive and confidential information with discretion.
- Prior experience in managing customer-focused accounts.
- Proven track record in fostering a service-oriented team culture.
- At least 2 year of prior experience in appointment setting, customer service, or a related field
- Willing to work on a nights shift schedule (11:00pm - 7:30am Manila Time)
- Willing to work onsite (Clark Global City)
Core Perks and Benefits:
- HMO on your first day + Free coverage for 2 dependents on your 2nd year
- Government-mandated benefits
- 20 Annual Leave Credits
- 13th-month pay
- Birthday Leave
- Bereavement Leave
Work Setup:
- Onsite work set up for this role
Onsite/Hybrid employee additional benefits:
- Travel Subsidy Allowance
- Free staff house accommodation (for those within a certain distance)
- Free Shuttle service
- Free Lunch
- Free Uniform
- Perfect attendance bonus
Additional benefits/perks to all employees
- Onboarding training
- Performance-based salary increase
- Discretionary incentives based on client or individual performance
- Monthly employee engagement
- Birthday Gift
- Weekly treats
- Christmas Hamper
- Anniversary Gift
- Opportunity to travel
Know someone who'd be perfect for this role? Refer them to us through the link below and get rewarded via Gcash for every successful hire:
- Grad trainees, junior, entry-level, and admin positions: PHP 3,000
- Intermediate positions: PHP 5,000
- Senior and hard-to-fill positions: PHP 8,000
Send them our way, and let's win together!
Check our website to see more:
https://thebackroomop.com/
And our Facebook page if you want more:
https://www.facebook.com/TheBackRoomOP
And here's the link to our Glassdoor page, where you can see what our team members have to say about us:https://www.glassdoor.com/Reviews/The-Back-Room-Philippines-Reviews-E3846636.htm
