Senior Dispute Support are responsible for facilitating the research and resolution of simple dispute claims and over time and through on-the-job experience, acquiring the skills and knowledge required to manage more complex dispute related work. The position is responsible for processing basic disputes for Prepaid, Debit or Regionals on behalf of Global Dispute Processing clients. Working primarily fraud cases, they will learn systems and dispute processes.
Essential Functions
Review evidence or case presented and leveraging Network (Visa, MasterCard, Regional Network, etc.) dispute resolution management rules to determine the validity of each claim and its potential for recovery
Utilize Network dispute process to attempt recovery on behalf of Visa Global Dispute Clients, ensuring that disputes are submitted in accordance with Network Operating Regulations, and that all required evidentiary and technical conditions and requirements are met
When disputes are challenged by the opposing party via a representment, collaborate with senior staff to review the new evidence to assess its validity and
Resolve the claim or counter-challenge the representment through Visa’s pre-arbitration, pre-compliance, arbitration, or compliance process or
Pass dispute to Global Dispute Client to decision
Work and balance Incoming/Outgoing disputes with Visa DPS settlement and Network financial general ledger (Regional only)
Communicate via email and phone to Visa Global Dispute Clients and Network associates as necessary
Submissions without approval are capped at 1,000/2,500 USD per claim at the representative level
Incumbent must make themselves available during core business hours
Work off business hours as required
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
