The Senior Program Coordinator will join a fabulous team of professionals working in a fast-paced, process and partnership-driven environment. The Senior Program Coordinator will facilitate and manage various processes (client-specific) within the contingent/contract worker lifecycle from onboarding through to off-boarding. The Senior Program Coordinator also provides first-level customer support to Sponsors (Hiring Leaders) and Supplier Partners.
Responsibilities
- Assist hiring leaders, program team, and supplier partners during all stages of the contingent talent acquisition process including but not limited to interview scheduling, onboarding, worker assignment management, time and expense management, and offboarding.
- Document all client-reported issues and track resolution through to completion, ensuring high customer satisfaction.
- Maintain and update worker assignments to reflect appropriate changes.
- Provide constant communication to clients, suppliers, and other partners via email, and phone/virtual calls.
- Conduct research and analysis to resolve client or supplier inquiries as needed.
- Provide program status reports to leadership as required.
- Support the program manager and program team in invoice management.
- Changes or amendments in the VMS (Beeline), such as cost center, hiring leader, budgets, etc.
- Monitor performance against contract SLAs (i.e., pending end of assignments, invoicing, time and expense management, and vendor compliance tracking).
- Constant interaction with vendors to ensure new hire paperwork is completed promptly so the contractor can start assignments on time.
