Reporting into the Accounts Receivable Team Lead, this role is responsible for the accurate billing of customers, leveraging your experience to generate invoices from sales orders within NetSuite. The role involves proactive communication with internal stakeholders to deliver accuracy and consistency within the monthly billing cycle. Turnitin has a remote first philosophy and offers a dynamic and culturally diverse experience.
Key Responsibilities and Outputs:
- Generate and review invoices for accuracy, completeness and compliance with company policies
- Address system exceptions to identify and resolve billing queries, proactively engaging with internal partners to deliver solutions
- Monitor unbilled orders, track individual performance, identify and report on any issues that arise
- Partner with the Orders and Sales team for seamless sales order corrections and credit memo creation.
- Collaborate with the Tax Team on global tax queries and requirements to ensure accurate financial transaction
- Manage the service ticket queue and adhere to departmental SLA’s to resolve billing tickets within agreed timescales
- Ensure all documented processes are followed and DOA approvals obtained at all times
- Own personal development plan and provide quarterly reflection on progress
- Support ad hoc project work as required
