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Jobs in Philippines   »   Jobs in Pasig City   »   F&B / Tourism / Hospitality Job   »   Executive, Analytics & Insights - Client Support
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Executive, Analytics & Insights - Client Support

NielsenIQ

NielsenIQ company logo

NIQ Client Support team is focusing on building positive customer experiences by offering outstanding customer-centric servicing, support resolution on customers’ concerns in a timely and consistent manner. This role drives loyalty and empowerment to enhance our customers' use of our data and tools through specialty expertise, engagement, and solutions; and serves as a liaison between the Commercial team, Quality Assurance, and Operations.

  • Drive customer loyalty by providing digital support and servicing to customers via NIQ Customer Service Online platform, working together with Global Customer Service Center
  • Build, upload, and manage local knowledge articles reflecting the latest local service evolution in the NIQ Customer Service Online platform
  • Communicate on Product Enhancement, Universe Update & Delivery Details to stakeholders
  • Provide clear and accurate responses as well as market expertise to stakeholders
  • Achieve competency in NIQ proprietary data mining platform and driving customer’s usage and adoption
  • Achieve competency in Microsoft Dynamics, manage dashboards to track and analyze Key Performance Indicators
  • Coordinate both local and international sales request as part of NIQ global network, driving NIQ’s bottom line across the organization
  • Spearhead improvement projects to drive process optimization and uphold globally acclaimed NIQ data standards
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