What a Technical Solutions, Analyst does at Visa:
The Technical Solutions Analyst (Enumeration) is a highly visible and demanding role, responsible for monitoring and reviewing enumeration alerts across the full suite of Visa’s risk products. This position is responsible for identification and mitigation of any risk or fraud attack affecting Visa’s clients or brand. This fast-paced team of technology experts identifies, investigates, disrupts, and prevents attacks targeting the global payment ecosystem. The Analyst is responsible for all aspects of monitoring, alert development, incident review, escalation, and documentation of alerts.
Note: This position requires shift work or on call support
Primary responsibilities:
Monitor and respond to a wide variety of alerts from internal and external systems used to identify potential fraud and risk-based activity.
Work with global operations teams to identify and respond quickly to potential fraud events.
Ensure that incidents escalated to the proper support teams for validation and mitigation based on the identification of threats.
Providing guidance for tools and anomaly detection that a merchant or partner could have in place to identify and mitigate malicious activity including enumeration attacks.
Determine opportunities for incident handling improvements and increase operational efficacy.
Coordinate incident handling with regional Risk groups take decisive action on events, alerts, etc.
Accurately assess the impact of incidents and author communications for distribution to appropriate recipients within Visa’s standard timelines.
Serve as a Global Risk Subject Matter Expert on various Visa fraud alerting platforms.
Develop and drive metrics for operations and validate the accuracy of these metrics.
Compile reporting on internal incident response measures of success.
Secondary Responsibilities:
Collaborate with Payment Systems Intelligence to recognize and implement measures to identify and disrupt new fraud and cybercrime threats to the payments ecosystem and communicate them to relevant stakeholders.
Provide and oversee technical analysis support to the Global Risk organization to protect the payment ecosystem.
Support Payment Fraud Disruption and Risk in its strategic goals of identifying, analyzing, and disrupting cybercrime and fraud threats to the global payment’s ecosystem.
Identify and recommend process improvements, system enhancements, and procedural changes to increase operational efficiencies and data quality.
Assist with various other cross-functional projects undertaken to improve Visa’s fraud prevention for its clients.
